Salesforce QA

Salesforce Testing – Professional Experience

• Experienced in Salesforce QA testing across Sales Cloud, Service Cloud, and Experience Cloud applications.
• Executed functional, regression, integration, system, smoke, and UAT testing for Salesforce implementations and enhancements.
• Developed and maintained comprehensive test plans, test cases, test scripts, and test data based on business requirements and user stories.
• Validated Salesforce configurations including custom objects, fields, page layouts, workflows, validation rules, flows, and approval processes.
• Tested integrations between Salesforce and external systems using APIs, middleware, and third-party applications.
• Performed end-to-end testing of Lead-to-Cash, Opportunity Management, Case Management, and Customer Service processes.
• Collaborated closely with Business Analysts, Developers, Product Owners, and stakeholders in Agile/Scrum environments.
• Managed defect lifecycle using tools such as Jira, Azure DevOps, or ALM, ensuring timely resolution and retesting.
• Conducted data validation and data migration testing to ensure data accuracy and integrity.
• Supported release validation, production deployments, and post-release verification activities.
• Utilized Salesforce reports and dashboards for data verification and business process validation.
• Contributed to test automation initiatives using Selenium and other automation frameworks where applicable.