Senior Salesforce Solutions Architect, Business Analyst, and Project Manager. Independent Consultant for over 5 years helping businesses in the Boston area get the most from their Salesforce investment Over 10 years of hands-on implementation with Service Cloud, Sales Cloud, and Marketing Cloud, Customer, Partner Community, and Salesforce integrations Delivered large and small projects. Most recently worked in an Agile Scrum team to design and implement Service Cloud for a medical device company within a Veeva CRM environment