Over 4 years experience being an adaptable and reliable Quality Analyst with a clear understanding and practical experience of the application of QA process and methodology in a Call Center Environment . Experienced in front-end and back-end ASP-based tools utilizing MSSQL, HTML, CSS and JavaScript.Demonstrated outstanding Customer Service Skills for over 5 years Excellent and a Determined Freelance Worker doing diverse task on the Internet being a Web Developer; Blogger on different Platforms such as Blogger, Wordpress and Typepad; creating and maintaining ecommerce sites on EBay and Amazon; Virtual Assistant and Online Researcher. Excellent in written and verbal communication skills, easy to work with, a goal-oriented person and always deliver high quality of work.