Background and Experience
Technical writing skills:
B.A. Degree (English Education)/M.S. (Computer Science Education) including Tech Writing Courses

Over 15+ years Technical writing experience including training manuals, RFPs, Training scripts, software document, Grant and proposal writing, end user documentation, operations manuals, marketing materials and Standard Operating Procedures.

System training experience:
Have developed and conducted training for over 30,000 individuals and have an extensive kKnowledge of adult learning modalities and training development processes and procedures. Training experience includes:
? Windows/Unix Platform Systems
? Proprietary Software Systems
? Applications Software
? Non-Technical Areas (environmental, risk management, safety)
? Technical (geodesic mapping, Routing systems)

Ten years experience developing software training materials
Development of hardcopy Training manuals (Beginner to Power User) for Data
Warehouse/Data Mart software
? Development of CBT manuals for technical waste management system
? Development of Skills-based safety programs
? Development of Training for in-house database systems

Programming knowledge and an understanding of the life-cycle of software development

As a Computer Science/IT College Professor for 20+ years, I have taught the software development life cycle as well as have a minimal programming background (not a programmer per se)
Experience or ability to deliver role-based training courses

I have designed and delivered hundreds of programs including non-technical, role-based courses.

Experience analysing software functionality based on system configuration
Several places that I have been a contractor, I had the responsibility to “drill-down” newly developed software. My role was to 1) test functionality, 2) prepare cut sheets for the