• Assists VVIP corporate clients with their requests according to insurer's guidelines, workflows and standards. • Assists corporate employees’ medical insurance benefit queries. • Deals with VVIP corporate HR managers/CEOs and assists them to consolidate their medical insurance policies real-time. • Processes endorsements (addition/deletion/midterm adjustments) including invoicing premium changes as required within insurers' guidelines, workflows and standards. • Provides prompt, courteous, knowledgeable service with some client contact as needed. • Maintains client files on computer system and uses computer system to perform all transactions in accordance with standards and workflows. • Provides assistance to other employees and performs various administrative and other duties as needed.