As a Senior Application Support Analyst I am responsible for second and third level service desk incidents, projects, operational tasks, system configuration and setup, installation, deployment and security administration for third party and internally-developed applications. I take responsibility for providing both functional and technical support of critical business and operational applications. I efficiently manage multiple assignments with a sense of urgency, structure, and attention to detail to ensure business continuity. I possess advanced troubleshooting, problem solving and analytical skills. In addition, I am currently responsible for providing ongoing mentorship and guidance to the Application Support Specialists and Technical Application Support Analysts.