-Multi-skilled and resourceful Business & Data Analyst with 23 years of experience in the life insurance industry and a strong track record across operations administration, MIS reporting, data analysis, UAT testing, process optimization and software integration support.
-Combines deep insurance operations expertise with analytical and technical capability, supporting end-to-end portfolio lifecycle processes, regulatory initiatives, product functionality, quality control and cross-functional problem resolution.
-Trusted partner to IT, Actuarial, Accounting, Legal, Customer Service and management teams, with proven ability to translate business needs into practical requirements, test cases, procedures and actionable
improvements.
-Provide day-to-day operational, analytical and testing support across life insurance processes and products, interfacing with Customer Service, IT, Actuarial, Accounting, Legal and management teams to streamline operations, resolve issues, improve business workflow and constructions of documents through Ecrion Publisher.
-Analyze business and operational needs, identify process gaps and propose practical improvements to maximize efficiency, control and service quality.
-Manage insurance portfolio lifecycle activities and monthly procedures, including preparation and accuracy verification of approval orders.
-Prepare MIS reports, customized spreadsheets and management data extracts, reviewing both quantitative and qualitative information.
-Extract, validate and analyze data required by senior management and business units, including SQL-based recognitions for AML-related matters.
-Translate business needs into business initiation documents, product functionality descriptions, requirements and operational procedures.
-Design and execute UAT test plans, scripts and test cases for new products, system functionality, regulatory changes and process enhancements.
-Partner with IT and business departments to investigate and resolve procedural, system and data-related issues.
-Recommend solutions for product functionality, online payments, compliance requirements and operational improvements.
-Compile, review and maintain business, product and process documentation with strong attention to detail and accuracy.
-Train and support department personnel, ensuring effective knowledge transfer and consistent application of procedures.