Information Technology management/support professional with 16+ years background in desktop systems support, computer hardware, software, and services companies, team leadership, program testing, and problem resolution, as well as personnel administration and professional development. Skills include written and verbal communications, supervision, training and mentoring of new field service personnel, project management, and utilizing a proactive approach to problem solving. Work closely and effectively with all levels of management to satisfy project/productivity requirements and can act independently to determine methods and procedures on new assignments as well as act as a facilitator and team leader.