Monitoring and maintaining the computer systems and networks of an organisation. Install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems, either over the phone or in person. * Ability to think logically; * A good memory of how software and operating systems work; * Excellent listening and questioning skills * Ability to work well in a team; * Problem solving skills; * A strong customer focus; * Ability to prioritise your workload; * Attention to detail.