I design, build, and harden ServiceNow solutions that are secure, scalable, and easy to maintain—ITSM first.
Core expertise• ITSM: incident, problem, change, request, CMDB, SLAs, service catalog, record producers, Agent Workspace, PA dashboards.• Flow Designer & IntegrationHub: robust flows/subflows, spokes, REST/SOAP integrations, webhooks, retries, idempotency, and observability.• Workflow / Legacy to Flow migrations with guardrails and regression testing.• Security & Governance: ACLs, data policies, domain separation patterns, scoped apps, update set hygiene, code review, and platform best practices.• SecOps: vulnerability/incident intake, enrichment, playbooks in Flow Designer, threat intel integrations, and process tuning.• Agentic AI (Now Assist / GenAI): use-case discovery, prompt/guardrail design, RAG/connectors, AI actions, and measurable adoption.• Custom Applications (App Engine Studio): clean architecture, Script Includes/Glide API, Business Rules, Client Scripts, UI Policies/Actions, extensible tables, and automated testing (ATF).• Out-of-the-box, done right: advanced configuration of complex OOTB features without breaking upgradability; upgrade planning and remediation.• Administration: roles/groups, update sets, MID Servers, instance hardening, data loads/transforms, and instance housekeeping.
What you get• Clear designs (ERDs, flow maps, ACL matrices) + maintainable implementation.• Performance-minded builds (query tuning, indexing, async patterns).• Documentation and handover your team can actually use.• Remote collaboration EU time or any time.
Certifications• Certified System Administrator (CSA)• Certified Implementation Specialist – ITSM (CIS-ITSM)• Several micro-certifications (Flow Designer/IntegrationHub, App Engine, Performance Analytics, etc.)
If you need a partner to ship reliable ITSM workflows, secure ACL models, solid Flow Designer automations and integrations, SecOps playbooks, agentic AI features, or custom apps that survive upgrades, let’s talk.