Can develop custom application from scratch in ServiceNow ITSM & ITOM Modules. Understanding business processes and developing automation using Flows and Workflows.
Specializes in Discovery and CMDB implementations. Discovery & Service Mapping, Configuring Performance Analytics, Automated Test Framework (ATF), Upgrading instance to recent versions etc.
Below are my core skills:
- Service Now – ITOM (Discovery, CMDB)
- Service Now – ITSM Modules
- Service Now Integration - REST
- Service Now – ITAM (SAM)
- Performance Analytics
- JavaScript
- Automated Test Framework (ATF)
- ITIL – V3, V4
- HP Service Manager 9.3,9.4
- HP Connect IT 9.x
- MS SQL 2008, 2016
- HP Asset Manager 5.x
- JIRA, PPM
- Agile, Kanban, SDLC