20+ years of experience creating excellent documentation for system administrators and end users in a variety of industries: financial, software, e-commerce, web applications. I've worked with companies such as Hewlett Packard, Visa International, Actra Business Systems (Netscape), Remedy, WebPutty, and Siebel Systems. I've worked both as a direct employee and as an independent consultant. I am experienced with FrameMaker, QuarkExpress, MS Word, Photoshop, Dreamweaver, Pages, Numbers, MS Access, and FileMaker.