§ Dynamic and results oriented professional with a solid background in customer service, seeking a position in the IT / ITES, BPO, Service Industry Companies.§ Proactive professional with a pioneering career reflecting strong leadership qualities coupled with hands on expertise in Training / Development, Team Management, Operations Management and MIS. § Demonstrated capability of managing large teams with hands on experience in training candidates for the organization and monitoring performance of team members.§ Astute & result oriented professional with close to 9 years of experience in BPO Operations in systems’ administration domain. Out-of-the-Box Thinker with proven track record of streamlining workflow & creating team work environment to enhance productivity innovatively.§ A keen strategist with expertise in managing entire operations with key focus on bottom line profitability by ensuring optimal utilization of resources. § Attained pr