Technically Sophisticated Professional with nearly 19 years of career reflecting strong leadership qualifications with hands-on IT Infrastructure Management & Implementation, Service Delivery, Technical Support and Team Management. A creative thinker with a proven ability to implementing solutions, troubleshooting and resolving issues in a professional manner. Expertise in modern concepts of end-to-end program planning and implementation from scope management, to activity sequencing, effort & cost estimation, risk analysis to quality management in adherence to international guidelines and norms. Proven abilities by delivering high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes. A keen strategist & implementer, with a flair for adapting quickly to dynamic business environments. Skilled in adopting a pragmatic approach in improvising on solutions and resolving complex business issues.