Approximately 5 years of experience in ITSM Based ticketing tool called ServiceNow and worked as Service Now Admin/Development/Technical lead experienceStrong Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and ITIL v3Strong scripting experience with Java script, Glide script, Jelly script, Ajax script and UI MacrosUnderstanding and experience with agile software development methodologies (e.g. Scrum)Ability to clearly present ServiceNow knowledge and best practices to key stakeholdersExperience in translating business requirements into technical requirements and implementing new functionalityExperience in Designing, configuring and customizing new applications and modules in ServiceNowExperience in troubleshooting patch/release management issuesStrong Experience with implemtation and integration(LDAP,web based services)