Certified Servicenow Admin, ServiceNow Administration and Development, BMC Remedy, ITSM, ITIL, Helpdesk Management. Asset Management, Incident Management, Problem Management, Change Management, CMDB, Knowledge Management, Offshore Coordination, Customer Service Management (CSM), Custom Applications (ServiceNow and BMC Remedy), HR Service Delivery, Performance Analytics, Service Portal, User Training, Business Analyst functions, Crystal Report