7 Years of experience in all phases of Software Development Life Cycle SDLC , quality management systems and project life cycle processes. 2 years of experience in ServiceNow platform as both Developer and Administrator. Configured Applications using Service-Now tool used in ITIL Management. Strong understanding of ITIL V3. Deep functional and technical knowledge of the Service Now platform as well as experience delivering medium to large-scale Service Now implementations. Experience in Installation and Configuration of different modules of Service-Now. In-depth knowledge of the technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Reporting, Discovery and Integrations. ServiceNow applications implemented: Incident, Problem, Change, Configuration, Asset Management, Software Asset Management, Contract Management and Procurement.