I am a dedicated ServiceNow Developer with hands-on experience in building scalable, efficient, and business-driven solutions across ITSM and custom applications. With a strong background in both ServiceNow development and full stack development, I bring the rare combination of technical depth and user-centered design thinking that ensures every solution is not just functional, but intuitive, reliable, and aligned with your organization’s goals.
My expertise spans the end-to-end ServiceNow ecosystem, including:
IT Service Management (ITSM): Incident, Problem, Change, and Request fulfillment flows designed for maximum efficiency and compliance.
Service Catalog & Request Management: Building intuitive catalog items, leveraging Flow Designer and Subflows, ensuring seamless user experiences, and creating dynamic forms with complex reference qualifiers.
Automation & Workflow Orchestration: Developing smart business rules, UI policies, client scripts, and notifications to reduce manual tasks and improve productivity.
Integration Expertise: Connecting ServiceNow with third-party applications and APIs (REST, SOAP, JSON, Webhooks) to enable seamless data exchange and process automation.
Custom Applications: Designing and implementing applications tailored to unique business needs with strong data models, role-based access, and user-friendly interfaces.
Performance Analytics & Reporting: Building dashboards, KPIs, and reporting frameworks that empower decision-makers with real-time visibility.
CMDB & Discovery: Ensuring accurate and well-structured configuration management to support IT operations and compliance.
Service Portal & CSM: Customizing portals with responsive, modern designs that enhance the end-user experience.
What sets me apart is my ability to bridge technical execution with strategic business value. I don’t just deliver code; I deliver outcomes that align with your KPIs, reduce operational bottlenecks, and create measurable efficiency gains. Whether it’s designing a new ITSM workflow, optimizing an existing catalog, or implementing a custom integration, I bring a solution-oriented mindset to every project.
Beyond my ServiceNow expertise, I am also a Full Stack Developer with experience in JavaScript, Node.js, Express, React, and database management. This allows me to go beyond the platform when required — building complementary tools, integrations, or lightweight web apps that seamlessly extend ServiceNow’s capabilities.
I strongly believe in collaboration and transparency. From the initial requirement gathering to deployment and post-go-live support, I ensure constant communication and stakeholder alignment. My projects are guided by best practices, security considerations, and performance optimization.
By choosing me, you're not just hiring a developer - you're gaining a partner who understands technology and business equally well.