Project: SNC Instance Integration Project: Problem Management Implementation Client: Large Product Based Company Team Size: 4 Duration: June 2013 to Nov 2013 Description: Client wanted to apply problem management application in organization. Responsibilities: Problem Management form designing as per as client requirement. New module creation under Problem Management application Workflow development for Problem Management Integration of Problem Management with knowledge and Configuration Management Use of Macro and Formatter to create descriptive section and for hint. Involved in preparation of Gap Analysis documentation, Test Case, User Guide Document and Low Level Documentation Creation and modification of various jobs scheduling. Creation and modification of various email and application templates. Creation and modification of various filters. Project Name: Serive-Now.com Support and Enhancement Duration: Sep 2012 to May 2013 Team Size: 3 Client: ACN Description: Client wanted to customization form like incident, problem, change etc. Responsibilities: Customization of incident, Problem, Change, SLM, SCM, KM. Modification of workflow for change and incident Management. Modification of existing Service Level Agreement for IM and CM. Creation and modification of various business rule, Client Scripts, UI Scripts, UI Policies, and UI A