I have 7 years of experience in ServiceNow with deep knowledge of the ServiceNow platform along with building custom apps and products deployed on the store. Experience on implementing end-to-end Service Catalog, Incident, Problem, Change, Configuration and Knowledge Management, Asset Management, Project Management and Human Resource Management. Experienced in ACLs, Web Services, Encryption, Workflows, UI Policies, Client Scripts, Business Rules, Script Includes, Catalog Items, Order Guides, Record Producers, Wizards, CMS (UI pages, Sites), Performance Analytics, Orchestration, SSO and Service Portal in ServiceNow. Experience with all the available versions of ServiceNow platform from Berlin to Orlando.
ServiceNow product experience:
1. Human Resource Management.
2. Project Portfolio Management.
3. Asset Management.
4. Performance Analytics.
5. Survey and Assessments.
6. ITSM (Incident, Change, Problem, Knowledge and Configuration).
7. Service Catalog Management.
• ServiceNow Certified Administrator
• ServiceNow Certified Implementation Specialist - HR
• ServiceNow Certified Application Developer
• ITIL foundation Certification
• Helsinki Technical Accreditation in HR, ITSM & PPM
Skills & Expertise
AnalyticsApp DevelopmentBusiness RulesCatalog DesignCatalog ManagementCMS (Content Management System)Encryption SoftwareHuman Resources Management (HR)HumanitiesItsmManagementPerformance EngineeringPortfolio Performance ModelingProject ManagementRecordingScript And Screenplay WritingSoftware DevelopmentStore DesignSurveysUser Interface Design