ServiceNow Solution Design & Development
I provide comprehensive ServiceNow solution design and development services aimed at streamlining business operations, automating workflows, and enhancing the overall value of the ServiceNow platform. My services cater to organizations seeking to implement, expand, or optimize their ServiceNow environments in alignment with best practices and business goals.
With over five years of hands-on experience across multiple ServiceNow modules, I specialize in delivering scalable, secure, and business-aligned solutions. My expertise spans a wide range of ServiceNow areas, including ITSM, ITOM, Automation, CSM, CMDB, Integration, and custom application development. I work closely with stakeholders through every phase of the project—from requirement gathering to deployment, to ensure effective and sustainable outcomes.
Key Services Offered
Solution Architecture & Design - Development of robust, scalable architecture aligned with platform governance
Custom Application Development - Creation of modular and secure applications tailored to specific business needs
Service Portal Development - Design of multilingual, role-based portals with enhanced user experience
System Integrations - REST/SOAP integrations with external platforms such as payment systems, cloud services, and language APIs
Automation & Workflow Optimization - Implementation of Flow Designer, Business Rules, and Script Includes to drive efficiency
CMDB, and Asset Management - Configuration of CMDB models, asset lifecycle automation, and compliance reporting
Data Migration & ETL Operations - Import set management, transform maps, and post-migration validation
Testing, Documentation, and Knowledge Transfer - Comprehensive support for UAT, documentation, SOPs, and stakeholder training
Technical Proficiency and Certifications
Technologies: ServiceNow, JavaScript, AI, etc
Tools: Postman, Agile Scrum, Miro, Confluence, Sharepoint, Microsoft Office, Gen AI, etc
Certifications:
- Certified Implementation Specialist – Discovery
- Certified Application Developer (CAD)
- Certified Implementation Specialist – ITSM
- ServiceNow Certified System Administrator (CSA)
- ITIL v4 Foundation
- Micro-Certifications in Flow Designer, IntegrationHub, Citizen Developer
Key Differentiators
Award-Winning Contributor: Recipient of the ServiceNow Rising Star Award (2023 & 2024) for exceptional community engagement and technical excellence
Multilingual Solutions: Successfully delivered dynamic multilingual portals integrated with Google Cloud APIs
Interview & Talent Evaluation Experience: Hands-on experience in screening and evaluating technical ServiceNow talent
Strong Communication & Delivery Focus: Proven ability to manage stakeholder expectations, deliver sprint-based milestones, and maintain clear documentation
Client-Focused Approach: Commitment to high-quality delivery, long-term value creation, and post-deployment support