Over 10 years of experience in Largest IT firm • 6+ years of experience in the field of Information Technology Service Management (ITSM), customizing and implementing various modules in Service-Now. • Have working experience from Aspen to Helsinki As a Developer • Configured the Problem Management, Change Management modules along with Service Catalog in Service-Now. Provided software configuration/customization including UI customization, workflow administration, data imports, custom scripting, implementing new functionality, homepage customization. • Developing system integrations and process automation within the ServiceNow instance and other Information Services applications • Creating ServiceNow reports and dashboards As a Lead • Interacted with the different process leads for development, testing and deployment and integration. • Guide junior developers in best practices • Implement and innovative ServiceNow solutions in ServiceNow as assigned • Participate in the design and recommendations of overall system functionality • Configure and maintain the system ensuring consistency according to established governance • Estimating, including design, development and installation. • Communicates with other technical leads, IT groups, and clients so they understand the project's technical implications, dependencies, and potential conflicts. Evaluates the impacts of change requests on own/shared technologies and effectively persuades and influences others on ideas • Participates in design, code, and test inspections throughout product life cycle to identify issues. Participates as a technical consultant at other project meetings. Presents technical status and issues at milestone review • Involved in requirement gathering and providing technical solutions by interacting with the client and various process leads. • End to End Implementation of Problem and Incident Modules as per ITIL V3 guidelines for various customers. • Conducted system testing to validate the functional and technical requirements.