· Microsoft Windows 2000, XP, Vista, 7 (Status: Completed –Issued Internal Certificate), Certified, Microsoft, 2009· Microsoft Office 2003 (Status: Completed –Issued Internal Certificate), Certified, Microsoft, 2007· Customer Service Certified (Status: Completed –Issued Internal Certificate), Service Strategies, 2006, 2007, 2009, and 2010· Enterprise Helpdesk Technical Certified, Service Strategies, Status: Certification issued by Help Desk Institute, 2006, 2007, 2009, and 2010· Java 2 Fundamentals Certified (Status: Completed –Issued Internal Certificate), Sun, 2006Token Ring, ISDN, and Ethernet, IP networking, including OSPF, EIGRP, BGP, RIP, VPN, LAN/WAN, Nmap, Nessus, Nslookup, Traceroute, hping, Wireshark, tcpdump, Netcat, netstat, nbtstat, Blackberry/iPhone/Android administration, 3G and 4G Wireless/Wired Broadband Modems/Routers (Cisco/NetGear/Linksys/ATT), Dial-up, Middleware, Aspect, Symposium, Architecture, Databases, Citrix ic