I am a detail-oriented Quality Assurance, Customer Service Representative, Technical Support Representative Tier 1 and 2, Product Specialist with 12 years in total handling Calls, Emails and Chats. Background also includes Secretarial Administrative Assistant position in a Triple-A Construction Company with administrative and operational tasks. I am also a Healthcare Virtual Assistant with 2+ years of experience in Job Order processing, a Quality Assurance, and Credentialing support within the healthcare industry.
My CSR, TSR, Tier 1 and 2 Product Specialist experience started since I graduated a Computer Science course in 2012 where I gained a lot of knowledge for all trades. I was able to handle concerns related to billing, product inquiry, technical and sales across various industries.
In addition, I served as a Secretary for a Triple-A Construction Company, managing executive-level administrative coordination, documentation control, reporting, and operational support — further refining my organizational and multitasking capabilities.
Currently, I specialize as a Healthcare Virtual Assistant with 2+ years of hands-on experience in:
• Job Order processing and workflow management
• Healthcare Quality Assurance and regulatory compliance review
• Credentialing support and provider documentation
• Accuracy auditing and error prevention
• Secure data handling and confidential records management
I understand that in healthcare and operations, accuracy is non-negotiable. My approach is proactive, detail-driven, and performance-oriented. I don’t just complete tasks — I improve systems, protect compliance, and support scalable operations.
If you’re looking for a dependable professional who can maintain high standards while supporting growth, I’d be glad to contribute to your team.
Things you can consider:
Senior-level experience
Healthcare specialization
QA + Operations strength
Technical capability (Tier 1 & 2)
14 years of work experience