Technical Consultant Nearline Expert Successfully resolve Nearline Storage technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. · Respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). · Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence. · Evaluate unique or complex installations or configurations and make recommendations for resolution. · Articulate clearly in writing and verbally. Add case resolution to Knowledge Management Service (KMS). · Engages team members for support as required to ensure internal or external business and end users/clients Service Level Agreements (SLA) .HP StoreOnce Trainer