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Administrative & Secretarial

Support Analyst - Project Lead

• I am having over 9 years of industry experience in IT Production/application Support/IT operations etc.
• My expertise includes process monitoring, project leading, incident/problem/ticket management etc.
• My skill includes Linux, Autosys, Perl, Windows, Service Now, application support, email handling etc.
• I am flexible towards working hours.
• I believe in action orientation, problem solving and process orientation.
• Having a solid work experience with worlds top most investment Banks like Morgan Stanley etc.
• Immense ability to resolve all problems to assist growth in business.
• I am an ITIL V3 certified professional, Lean trained and tested.
• I pride myself for delivering the quality work, customer satisfaction, value add, Strong communication & Client facing skills.
• Possess decision-making/Interpersonal skills and can boldly take initiative to contribute suggestions.
• A very good mentor. An extra-ordinary Team Player who believes in ‘Achieving Together’.

Skills & Expertise

Application SupportCustomer SatisfactionEmailEmail HandlingInterpersonal SkillsITILLeanLinuxManagementPerlWindows

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