· 6 years of experience in manage multiple tasks and priorities in a helpdesk environment· Technology: web design, network installation/design, surveillance camera installation/design, disk cloning, data recovery, and system troubleshoot/repair· Operating System: Mac OS 9 to X, Microsoft Windows 7/95/98/NT/2000/XP/Vista/, and Linux· Applications: Symantec Norton Ghost, Acronis True Image, Novell GroupWise, Microsoft Excel, Outlook, PowerPoint, Word, Access, and Laplink· Strong customer service, verbal and written communication skills· Strong administrative, analytical, and problem solving skills· Ability to maintain confidentiality· Able to work independently and collectively· Strong organizational skills to establish appropriate priorities and complete work in a timely manner· Extensive experience with people of diverse cultural and economic backgroundsBilingual: Fluent in English, Cantonese