Work History KeeFORCE Baptist Health Asmark Institute UniFirst Corp. April 2013 – Feburary 2015 Owensboro, KY IT Operations Technician • Provides highly responsive first tier support to end-users for PC's, servers, software applications and related hardware. • Help deploy new hardware including; dual screen monitors, PC's, touch screen, printers/copiers/fax machines, keyboards/mice, and etc. • Experience with wiping clean and reinstalling Windows 7,8, XP. • Experience with Scanners, RF Guns, DLi Products, StayLinked, AS400, mulitple servers, and security through users/administrators. • Punch Cable, Rewiring Ethernet, setting up wireless AP's, and etc. • Follow procedures with; creating help tickets on the database's website, project tracking, purchasing, equipment, logging as well on the site. • Delegated task are requested and I do accordingly as far as projected expenses, outline of planning and implementing task.