• Support various directory services (i.e.: Active Directory, Client management, DHCP Servers Terminal Servers, TMG Server and Windows File & Print server management) • Plan, configure, and deploy Group Policy in a complex desktop and server environment • Maintain operational status and configuration of the software for server and workstations (Windows), networking and wireless networking equipment. • Analyzing system logs and identifying potential issues with computer systems. • Applying operating system updates, patches, and configuration changes. • Installing and configuring new hardware and software • Adding, removing, or updating user account information, resetting passwords, etc • Answering technical queries and dealing with often frustrated users • Analyze equipment performance records to determine the need for repair or replacement. • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems • Firewals, Vcenter etc.