I have 7 years experience in IT Infrastructure and application support. - Providing Day-to-day support for production environment - handling system issues and - Managing and monitoring cloud infrastructure for servers like - AD , Web server and - Provide end-user support for existing applications. - Administer and resolve applications issues, provide updates and perform root cause analysis. - Providing solution over to customer on given time frame as based on request. - Monitoring and providing solution over user request over service now tool through call or chat and remote support.