- Assists in creating demonstration software and systems to showcase products and systems. - Responds to customer inquiries concerning system software and applications. - Assists in testing user configurations for system compatibility. Provides support in the resolution of system malfunction and/or refers as appropriate. - Monitors and records system installation/maintenance progress to document progress and matters of significance. - Interacts with engineering groups to assist in basic design changes to equipment. - Assists in tracking the progress of the projects with accountability to the customer, project manager and management to ensure an on-time and smooth product launch for the customer.