Comprehensive problem solving abilities, good communication skills, ability to deal with people diplomatically and willingness to learn. Handled technical troubleshooting within an Enterprise environment, including system crashes, slow-downs and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets. Troubleshooting issues related to all operating systems like XP, Vista and Windows7. Responsible for resolving issues related to Microsoft Applications, such as installing operating system, applications, service packs required for the Operating system. providing support to all Fidelity Employees based on tickets Troubleshoot issues related to laptop, HVDS, blackberry, Ipads, Desktops, Printers. Handling issues related to applications, Passwords, Access.