support, managing incidents, and overseeing IT infrastructure operations.
Skilled in using tools like ServiceNow and Microsoft systems to improve service delivery and streamline issue resolution. Strong background in managing IT teams, coordinating support operations, and implementing ITIL-based practices to achieve SLA targets.
Certified in A+, MCP, CCNA, MCITP, and ICDL, with proven ability to troubleshoot complex issues, optimize system performance, and enhance user satisfaction in fast-paced environments.
Passionate about continuous learning, team leadership, and leveraging technology to support business success.