I'm a versatile Business Transformation Analyst with 8+ years of experience delivering impactful business solutions across financial and tech sectors. Skilled in bridging business and IT, I specialize in analyzing requirements, optimizing processes, and translating business needs into actionable technical plans.
Business Analysis & Process Optimization:
- Skilled in gathering and documenting business requirements, defining project scope, and creating technical specifications.
- Proven track record in streamlining operations, improving workflows, and implementing data-driven strategies.
- Expertise in backlog management using Jira, Azure DevOps, and Confluence.
Data Analysis & Reporting:
- Proficient in SQL (T-SQL, Oracle), Tableau, and Excel for data analysis and reporting.
- Creates custom dashboards and visualizations to support business decisions.
- Experience in developing ad hoc reports and presenting actionable insights to stakeholders.
Agile Project Management:
Managed cross-functional projects using Scrum and Kanban, ensuring timely delivery and stakeholder alignment.
Led sprint planning, backlog grooming, and project retrospectives to maintain project momentum.
Skilled in prioritizing user stories, epics, and technical requirements to align with business goals.
Technical Support & Systems Analysis:
Experience providing second-tier support, troubleshooting applications, databases, and IVR systems.
Expertise in incident management using Salesforce, ServiceNow, and Azure DevOps.
Collaborated with development teams to resolve complex technical issues and validate system requirements.
Bilingual Communication & Stakeholder Engagement:
Fluent in English and Spanish, effectively facilitating communication across diverse teams.
Skilled in leading training sessions, mentoring junior analysts, and promoting Agile best practices.
Strong ability to convey technical concepts to non-technical audiences, enhancing project clarity and reducing miscommunication.
What sets me apart:
8+ years of combined experience in business analysis, data analysis, and project management.
Proven ability to bridge business and IT, aligning project outcomes with strategic objectives.
Bilingual communication skills, enhancing collaboration in multicultural teams.
Adaptable and quick learner, capable of stepping into roles such as Technical Project Owner, Scrum Master, or QA lead.
My unique combination of technical skills, data analysis expertise, and business acumen positions me as a valuable asset for organizations seeking to drive process improvements, align technology with business goals, and deliver impactful project outcomes.