Technical writing skills content professional with experience in defining, directing, and launching web platform-ready documentation and helping with content. Honed business, technology, and design acumen with more than 11+ years of insightful experience in product documentation, Cyber Security, FMCG, and IT & software domains recognized as SME for basic review and creating the test plan. Excellent interpersonal and leadership skills; ability to form relationships and work successfully with business and technical teams across the organization; logical thinker; keen on understanding people psychologically and interacting with them constructively. Experience organizing, developing, and composing compiled information, editing materials, and composing technical-based documents, service bulletins, training manuals, and special reports; a good understanding of SDLC (Software Development Life Cycle) and DDLC (Document Development Life Cycle).

Accomplishments

• Collaborated with a team of [35] in the development of Cyber security products.
• Achieved [95%] by completing documentation with accuracy and efficiency.
• Documented and resolved 60% of issues which led to a successful release.
• Achieved successful release of online help by introducing the GitBook tool for documentation tasks.                          Skills 
  • GitBook
  • Agile Framework
  • Adobe RoboHelp
  • Madcap Flare
  • Adobe Frame maker
  • Adobe Photoshop
  • Snipping tool
  • Corel Draw
  • MS Office [Word, Excel, and PowerPoint]
  • JIRA
  • Tableau
  • SharePoint
  • Confluence
  • Manual testing (QA)