• Troubleshoot and resolve queries regarding issues with computer hardware and software.
• Assisting users on issues related to Network/Internet connectivity, emails, printers and
software applications.
• Track open tickets/inquiries and ensure resolution.
• Follow escalation procedures for High Priority cases.
• Follow-up and communicate with clients on status of open tickets/inquiries.
• Assisting US/AU/CA Clients in Troubleshooting.