Provision of inbound, outbound, email and fax support services for repoffices of Liebert North America USA. Scope of works typically involves the recommendation, disclosure, and verification of A/C unit replacement part numbers as per information, description, unit model number and unit serial number given by the reps/client. Activities also include training (Dearborn Columbus, Ohio, USA) , intended for familiarization of all units and on hand equipment training completed on September, 2006. Assigned on-site practical application involved the provision of assistance for the start-up and commissioning of 10 x 10TR Liebert XD units for the National Aeronautics and Space Administration Independent Validation and Verification Facility (NASA IV&V) data center, West Virginia, USA.