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Technical Support for Voice & Non Voice

HR Info Services
Owner’s Name: - Harsh Singh
Owner’s Profile:-
• Company Name :-

? Usha Om KCS (Udaipur) :- It was an International call center based on Australia, UK, US process. I have joined there as a Voice process associate in this profile, I have to call the Customers and to convince them for taking the services from us. Than after I was promoted there as a “Team Leader” in this profile I was given the team of 32Agents by the authorities, and my work in this profile is to manage the team and team’s performance. Than after I was promoted there as a Module Team Leader means Process Leader and I was the Process Leader of Australian & United States Process. In Total I was served there for 2years.

• Green Click Global Services (Jaipur) :- It was also an International BPO running on the Process of US Loan. I had Joined there as a Team Leader. In this profile I will have to manage the team of 20 Agents as well as I will have to look after on IT Dept. as well & with it I will have to work there as a Loan Officer for US Clients. I have served there for 18months & than the Company got Shut Off.

• Motif India InfoTech (Ahmadabad) :- It was an Domestic Call Center they are running several types of Domestic Processes. I was working there for on the profile of Customer Support. In this we will have to solve the Queries of Customer and Hotels related to their Inventory. I have served there for 6Months.

• HCL Technologies (Noida Sec. 62) :- It is an National International IT come BPO Industry, they are running 100’s of process in all over the world. I have worked there in United Kingdome’s process of BT Telecom. I have joined there as a SVPA. This is an Inbound process in this process we will have to solve the queries of Customer’s which are related to their internet service Provider; we will have to receive the calls and assist the British Customers

Skills & Expertise

Chat SupportCustomer SupportEmailInbound MarketingMs OfficeOutbound SalesOutlookSellingTechnical Support

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