Over 12 years of exposure in the IT industry MCSE CCNA DCSE certified Typing speed of about 55 words per minute 7 years of international call center experience with industry leaders (voice based tech support) company's worked for are Aramco 3 years b2b help desk, Dell 4 years b2c Us tech support, supporting all dell product lines 4 mb dsl with backup power backup Strengths : Attention to detail Rate/Hour = $8