Hi There, I am a Microsoft professional working in a tech support environment of Microsoft where we are serving north American customers for there Microsoft products such as Office 365 and 2013, Windows 7, 8, 8.1. Here we take care of all the technical issues which they face through remote sessions. I have been a technician and worked with customers on remote session for 3 years, then I got promoted as an Subject Matter Expert at Microsoft and right now I am a team leader and work with all the escalations and complex technical issues. I have got access to all Microsoft internal tools and will be available for you 24x7. If we talk about Academic Qualifications I have done BCA, MCA, CCNA and couple of Microsoft certifications. Just give me a chance as my work will speak more louder then my words.