5 years in Customer Service Industry *Able to type 40 wpm.*Able to perform data entry duties, while serving the customer, and at other designated times.*Able to keep all customer information in the strictest confidence, and follow security procedures in regard to customer information.*Able to work a schedule that may include nights, weekends, and holidays, including variable shifts.*Able to interact with customers with respect to, and consideration of, customer needs.*Excellent interpersonal skills and the ability to work in partnership with others.*Excellent communication skills both written and verbal.*Strong organizational skills with attention to detail.*Able to handle stressful situations.*Able to accept constructive feedback and adapt accordingly, in relation to the needs of this position.*Able to learn and demonstrate knowledge of products and services that will be supported.*Proficient with Microsoft Office (Outlook, Word, Excel, Explorer).*Proficient with Internet navigation.