I have over 7 years of experience providing Tier 0 to Tier 4 email and live chat technical support for various SaaS companies. I have the ability to interact with others in a sensitive and effective way and work cooperatively in an international, multi-cultural environment. Based on the knowledge and experience gained over the last 7 years, I have developed a great expertise in many fields such as: - Account Management, Customer Success, Customer Onboarding, and Customer Retention. - App Integrations, QA Testing, Troubleshooting Website issues, Payment Integrations, Content Creation, Web, Mobile and Software Development. - Popular Customer Service Software and Ticketing Systems, such as ZenDesk, Freshdesk and Intercom. Collaboration and Communication Apps, such as Slack and Trello. Email marketing platforms, such as Constant Contact, MailChimp, AWeber, ActiveCampaign, and Hubspot. Automation software, such as Zapier. As an owner of a medium-sized website, social media pages, YouTube channels, and several blogs, I write new articles every day. I’m always focused on the quality, relevance, uniqueness, and grammar of my articles, press releases, blog posts, forum posts, and comments. I have written more than 2,000 Do-It-Yourself guides and nearly 1,200 articles on tech subjects. I also love helping people on Quora, Yahoo Answers, and Reddit. I can modify and write HTML, CSS, PHP, and JavaScript. I’m also very familiar with some of the most popular frameworks, such as jQuery, BootStrap, and Prototype. Thus, I can create and/or modify all parts of a website with ease.