Experienced and reliable ICT specialist with over 9 years of progressive experience in IT support, systems maintenance, and network administration. Proven track record in troubleshooting hardware/software issues, managing computer labs, and ensuring seamless IT operations in academic and corporate settings. Skilled in handling installations, inventory management, and user support, with strong knowledge in Active Directory, Windows Server policy implementation, and various programming languages including VB.NET and ASP.NET. Adept at managing network infrastructure, configuring routers and switches, and providing high-level technical assistance to end-users. Committed to delivering effective IT solutions that align with organizational goals and enhance operational efficiency.