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Programming & Development

Technical Support

•Handles between 200 – 300 customer calls and emails a week • Uses Bomgar and SMS to remotely troubleshoot and resolve customer software issues such as installing webcam and audio drivers •Responds to customer’s questions about cases in a timely manner, and answers inquiries from phone calls, voicemails or emailed requests. •Creates and tracks technical support request tickets using a Remedy, Parature and Service Now database system. •Resets passwords for users using Remedy and Active Directory *Proficient with Windows XP, Windows Vista and Windows 7 *Proficient with MS Office software

About

$25/hr Ongoing

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•Handles between 200 – 300 customer calls and emails a week • Uses Bomgar and SMS to remotely troubleshoot and resolve customer software issues such as installing webcam and audio drivers •Responds to customer’s questions about cases in a timely manner, and answers inquiries from phone calls, voicemails or emailed requests. •Creates and tracks technical support request tickets using a Remedy, Parature and Service Now database system. •Resets passwords for users using Remedy and Active Directory *Proficient with Windows XP, Windows Vista and Windows 7 *Proficient with MS Office software

Skills & Expertise

Active DirectoryMsMs OfficeRemedySMSSoftware DesignTechnical SupportVistaWindowsWindows 7Windows VistaWindows XP

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