I am a skilled computer technician with the ability to exhaust all possible solutions before escalating an issue to a higher tier professional. capable of taking a leadership role in most situations, stepping in to engineer a resolution; providing technical support on tiers 1 and 2, submitting tickets for issues, and resolve hardware, software, and moving workstations. I have Knowledge in network support, software Programming, scripting, fixing hardware to software connections, configuring firewalls, backup systems, switches, routers, and much more.