• Experienced technical writer • Experienced French translator (software industry, telecommunications) • Proficient user of FrameMaker, RoboHelp, MS Office, etc. • French teacher • Strong terminology research skills As a Techical Writer: • Designed high-quality templates (FrameMaker, Word, PowerPoint) • Collaborated with subject matter experts to develop accurate technical content • Authored, edited and published technical and user documentation (over 4 500 pages) • Created large online help systems As a French Translator: • Translated interfaces, user guides, training materials, etc. into French • Revised French translation • Authored online help systems in French As a Documentation and Training Manager: • Successfully managed and mentored the team for the mandate set by the company • Supported internal audiences and customers worldwide with documentation • Maintained technical documentation for new releases of multiple product lines • Coordinated large translation projects • Created training curriculums for more than 30 high-complexity training modules • Coordinated customer and partner training delivery • Improved training efficiency through modularity and lab integration Education • Graduate degree in language studies with honors Affiliations • Society for Technical Communication