KEY SKILLS
Technical authoring. Single sourcing in MadCap Flare, and collaborative, multi-author environments such as Confluence and other wikis.
Documentation project management. Setting roadmaps, tools, and processes. Mentoring and leading teams. Agile project management with Jira/Kanban. Building collaboration with all stakeholders - marketing, training, support – for coordinated release readiness.
Video and visuals. Storyboarding, video creation and editing, infographics, animated gifs, and workflows.
Content management and versioning. Git repositories, MadCap AMS, SharePoint, Visual Studio, and Perforce.
Design Thinking. Leading customer co-innovation workshops, and using DT approach in projects.
Analytics. Tracking in Google Analytics, MadCap Central, for creating proactive information.