Technical Writing and Training GENESIS SYSTEMS LTD. (March 2007 - Present) Key tasks: Technical Writing, Quality Assurance and Training  Prepare documents on software developed by the firm which includes Training Manuals, User Manuals, Overall Scope Description Documents, Process Flow Description Documents, Use Case Description Documents, User Interface Design Description Documents, Installation and Setup Guides, Training Handouts, etc.  Prepare documents as per the status of the software as well as according to the client's need (help developers make the software up to the desired level by testing the software and writing reports on the test results).  Prepare training schedules and render training to the clients and stake holders on PC Fundamentals and the software(s) developed by the company. CLAPP AND MAYNE INC., USA (World Bank funded project of Bangladesh Customs)  2000 - 2003 Key tasks: System Maintenance, Documentation, Training and Quality Assurance  Maintai