--Designed FrameMaker templates; developed method for presenting information according to principles of Information Mapping; wrote 80-page manual documenting the template and explaining how to use it.
--Wrote 100-page manual explaining installation of a web-based interface for IBM AS/400-based program; interviewed programmers, network experts, technicians; reviewed specs and ran installation program to ensure complete documentation.
--Maintained and updated 20-volume library documenting software for school operations.
--Edited manuals for three AS/400-based software programs and a client-server software program used by schools and school administrators.
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