As a User Interaction Expert and System Developer I have more than 18 years of experience working in different countries (Colombia, Venezuela, Mexico and the United States). I combine deep cultural knowledge with affinity and solid interaction design principles. I have worked in design in speech recognition initiatives for lead companies in the market. I also bring solid IT background. Among my accomplishments are: - Integrated systems using complex approaches that lead to reducing data synchronization time in 50% and integrations errors in 75% - Participated in key projects for one of the largest telecommunications provider in the USA. Participated in multidisciplinary teams. Achieve major cost cuts by designing and lead projects that resulted in customers effectively self- servicing. - Direct efforts designing architecture to integrate telecommunications, networking, websites, databases, and voice recognition interfaces. Monitor and enhance technology utilization. Troubleshoot a